Shipping & Delivery
What are backorders/pre-orders?
We offer our clients the opportunity to reserve Lock Collection or Key Collection items that are not yet released. When you order one of these items, you are placed on our priority waiting list to be among the first to receive your selection.
We produce limited quantities of each item. To help ensure your selection, please pre-order as soon as possible. All items are first come, first serve.
Shipping windows will be estimated once your size has been selected.Please note, this is an estimate.
We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than anticipated.
Your credit card will only be charged for waiting list items at the time of shipment. For updates regarding your pre-order, please reach out at firstname.lastname@example.org.
All emails will be responded to within 1-2 business days.
When will my items be shipped?
You will receive a confirmation and tracking information once your item has been shipped. If there is a delay in shipping your item, we will inform you via email with an estimated shipping date.
My item was damaged in shipping, what next?
Please email email@example.com with photos of your damaged item.
If your packaging is all that was damaged, we unfortunately cannot replace it. If your item is damaged in transit, we will happily send a replacement.