Pre-Order and Shipping FAQ
What are pre-orders?
We offer our guests the opportunity to reserve Lock Collection or Key Collection items that are not yet released. When you order one of these items, you are placed on our waiting list to receive your items once they are ready to be shipped.
We produce limited quantities of each item. To help ensure your selection, please pre-order as soon as possible. All items are first come, first serve.
When am I charged for my pre-order?
You will only be charged for pre-order items at the time of shipment. We cannot cancel your pre-order after it’s been shipped. If you are in need of your order by a specific timeframe, please allow at least three weeks lead time to ensure we’re able to process and send your order.
For updates regarding your pre-order, request for a specific delivery date or other questions, please reach out at firstname.lastname@example.org.
All emails will be responded to within 1-2 business days.
Why do we have pre-orders?
Having pre-orders allows us to accomplish a couple things.
- We’re able to gauge the popularity of items through a pre-order sale. Being a small business, this allows us to cater our boutique and manufacture our clothing based on demand. As we grow, you will see more selective pre-orders for launching items.
- Having control over what we send, when we send and how you receive your package is a priority for us. Pre-orders allow us more time for quality control on newly released items, ensuring that the items you receive are in the condition we would expect to see ourselves.
Are pre-orders shipped in batches?
No, we don’t believe you should have to wait if you don’t need to. We ship our items as we receive them, after they have passed our quality check. You may receive your item while we are still in a “pre-order” phase.
Shipping and Delivery FAQ
When can I expect my pre-order or order?
We will send a confirmation after your order is placed and a shipping estimate when your order is in pre-shipment and shipped.
Please note, shipping delays can occur based on various factors and if there are any issues, we’ll reach out with an update.
We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than anticipated.
Will I need to sign for my item?
You may confirm with your carrier that you would like to sign for your package, but we do not place it as an initial requirement for packages that are amount to less than $300.
My item was damaged in shipping, what next?
Please email email@example.com with photos of your damaged item and your order number.
If your packaging is all that was damaged, we unfortunately cannot replace it. If your item is damaged in transit, we will happily work with you to have a replacement sent.