General FAQ
Packaging
Why is packaging different between collections or certain items?
Certain collections will warrant different packaging based on pricing, shipping logistics, vendors and/or branding. All items are produced in high-quality and checked to meet standards prior to shipping. If you discover an issue with your item, please contact at contactus@rm5457.com
All emails will be responded to within 1-2 business days.
Shipping & Delivery
What are backorders/pre-orders?
We offer our clients the opportunity to reserve Lock Collection or Key Collection items that are currently in production or not yet released. Please refer to our Shipping and delivery page for a more detailed FAQ regarding shipping, delivery and pre-orders.
Returns/Refunds
Due to limited production nature of all items, damaged purchases (that have not been replaced at the request of the guest) or returned items for personal reasons will be accepted for store credit only.
Please reach out to us as soon as possible to discuss your item, where to return and have credit applied if necessary.
Refunds may be issued on a strict case by case basis and are in no way guaranteed.
RM 5457 accepts the following forms of payment for online purchases:
(1) Visa (2)
Mastercard
(3) American Express
(4) Jcb
(5) Discover
(6) Paypal
Please note that your billing address must match the address on your credit card statement.
At this time, we do not accept gift cards. If payment is not accepted online, please contact your bank for approval of your transaction or select an alternate form of payment. Please note that your billing address, phone number, and email must match the information on your credit card statement.
Items Available Now: To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information. Your credit card will not be charged at the time you submit your order but may be authorized for $0.00 or $1.00 for verification purposes. The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability and prepared your order for shipping. Items Available for Backorder/Pre-order: Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided. Please be aware that they may arrive sooner or later than anticipated. Your credit card will not be charged at the time you submit your order but may be authorized for $0.00 or $1.00 for verification purposes. The transaction will be charged to your credit card after we have received your selection from production and prepared your order for shipping.
At this time we only accept one (1) form of payment per order.
RM 5457 charges applicable state, local and county taxes on online transactions. Your on-screen total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
During high volume times (such as sale), RM 5457 reserves the right to limits its delivery options, adjust shipping methods and fees. Please refer to the shipping options available at checkout.
Availability: Products on our site are subject to availability. Once you select a size, a message will indicate if that item is available now or available for backorder-pre-order.
Modification: Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.
Available Now: Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. Delivery options below for items available now do not reflect the 1-2 business day processing time. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.
• Ground free deliveries made Tuesday-Saturday
• Two day deliveries made Monday-Friday
Two day and Next day deliveries are made Monday through Friday excluding Saturday, Sunday and holidays.
Ground deliveries are made Tuesday through Saturday excluding Sunday and holidays.
RM 5457 cannot be held responsible for unanticipated delivery delays beyond our control. We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed.Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email.
Backorder/Pre-Order: Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided.
• Ground free deliveries made Tuesday-Saturday Please be aware that they may arrive sooner or later than anticipated. Your credit card will not be charged at the time you submit your order but may be authorized for $0.00 or $1.00 for verification purposes. The transaction will be charged to your credit card after we have received your selection from production and prepared your order for shipping.
RM 5457 purchases are not restricted for delivery outside U.S. addresses, including Alaska, Hawaii and Puerto Rico. We are able to deliver online purchases to other places at this time. International credit cards are subject to authorization. If unable to obtain authorization and email will be sent to notify of cancellation. Please use an alternate card card or PayPal to complete your purchase.
RM 5457 can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Purchases may not be shipped to P.O. boxes, hotels, freight forwarders or any unverifiable address. To bill an order to your APO/FPO address, please contact us at contactus@rm5457.com Due to military handling times, we cannot estimate shipping times as accurately.
For security reasons, all RM 5457 purchases require an adult signature upon delivery. All orders are delivered by FedEx. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily hold at a location near you. If you are still unavailable to sign for your package, the package will be returned to sender. Please note that RM 5457 is not responsible for unanticipated FedEx delays.
Modification: Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.
RM 5457 will send you a confirmation email upon purchase and a shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. Please note that during peak times, your order can take up to 3-4 business days to process before it ships. Please add this time to your selected shipping method to anticipate the delivery of your order.
Modification: Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention.
Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. Two Day and Ground purchases are shipped via FedEx. If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number. A final delivery confirmation email will be sent once we receive a delivery notification from FedEx.
To estimate the total delivery time for immediately available items, please refer to the shipping availability provided at on the product page and at checkout. Available Now: To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.
• Ground: 3-5 business days with deliveries made Tuesday-Saturday
• Two Day: 2 business days with deliveries made Monday-Friday
Backorder/Pre-order: Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided. Please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for backorder/pre-order reservations at the time of shipment. A confirmation containing your delivery details will be emailed to you as soon as your purchase has been shipped.
RM 5457 will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Return merchandise must be post marked within 30 days from the date of delivery to RM 5457. However, all PayPal purchases must be returned exclusively to RM 5457. Corporate gifts must be returned exclusively to RM 5457 within 10 days from the date of delivery. RM 5457 does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. The address for return can be found on your invoice included with your package. Merchandise that has been worn, used, altered or damaged will not be accepted. Key Collection Items are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact. RM 5457 reserves the right to refuse return of any merchandise that does not meet the above return requirements at RM 5457's sole discretion. Successfully merchandise returned to RM 5457 will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable. For updates regarding your return, please contact us at contactus@rm5457.com and include the return tracking number. Emails will generally be responded to within 1-2 business days.
Easy-to-follow return instructions are included with each shipment. RM 5457 does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. RM 5457 will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
Merchandise returned to RM 5457 will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Original shipping charges incurred at the time of purchase are non-refundable.
Due to high call volumes, we advise you to email us or leave us a voicemail, to which we will reply as soon as possible. For any inquiries related to products or online orders please contact us at contactus@rm5457.com. Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays. For existing orders, please include your order number and a callback phone number. For product inquiries, please include the style number and size if applicable. As explained in the privacy policy, you may unsubscribe at any time to withdraw your consent to receive RM 5457 electronic communication.
