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FAQ

Product Information
How many units of each product may I purchase?

The Lock Collection: Signature - You may purchase up to 4 items per style. All quantities are highly limited. We may not replenish after being sold out. 

The Lock Collection: Exclusives - You may purchase up to 3 items per style. All quantities are highly limited. We may not replenish certain items after being sold out. 

The Key Collection - You may purchase up to 2 units per style with measurements provided for each applicable order. All quantities are highly limited. We may not replenish after being sold out. 

Packaging

Why is packaging different between collections?

Certain collections will warrant different packaging based on pricing, logistics and branding. All items are produced in high-quality and checked to meet standards prior to shipping. If you discover an issue with your item, please contact at contactus@rm5457.com

Shipping & Delivery

What are backorders/pre-orders?

We offer our clients the opportunity to reserve Lock Collection or Key Collection items that are currently in production or not yet released. When you order one of these items, you are placed on our priority waiting list to be among the first to receive your selection.

We produce limited quantities of each item. To help ensure your selection, please pre-order as soon as possible. All items are first come, first serve.

Shipping windows will be estimated once your size has been selected.

Please note, this is an estimate.

We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than anticipated.

Your credit card will only be charged for waiting list items at the time of shipment. For updates regarding your pre-order, please reach out at contactus@rm5457.com.

All emails will be responded to within 1-2 business days.

Returns/Refunds

Due to limited quantities of all items, damaged purchases will be accepted with store credit. Please reach out to us as soon as possible to assess damages, where to return and have credit applied. 

 

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